Privacy policy

Last updated: August 9, 2025

This Privacy Policy describes how Pole Matters (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from [your store URL] (the “Site”).

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device.
Additionally, when you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you, and information about how you interact with the Site (“Device Information”).

We collect Device Information using:

  • Cookies – data files placed on your device or computer, often including an anonymous unique identifier.

  • Log files – track actions occurring on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, processed securely by our payment providers), email address, and phone number (“Order Information”).

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

2. How We Use Your Personal Information

We use the Order Information we collect to:

  • Fulfill orders placed through the Site (including processing your payment, arranging shipping, and providing you with invoices and/or order confirmations).

  • Communicate with you.

  • Screen our orders for potential risk or fraud.

  • Send you information or advertising relating to our products or services, when in line with the preferences you have shared with us.

We use the Device Information we collect to help us screen for potential risk and fraud (in particular, your IP address) and to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site, and to assess the success of our marketing campaigns).

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above:

  • Shopify – our online store platform. Shopify stores your data in Canada and may transfer it to the United States. These transfers are protected by European Commission Standard Contractual Clauses. More on Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.

  • Logistics partners – to prepare and deliver your order.

  • Payment processors – such as Stripe, PayPal, etc., to process transactions securely.

We do not sell your personal information to third parties.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We also retain certain data as required by law (e.g., for tax and accounting purposes).

5. Your Rights

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have the right to:

  • Access the personal information we hold about you.

  • Request correction, updating, or deletion of your personal information.

  • Object to certain processing activities or request we limit processing.

  • Request data portability.

To exercise these rights, please contact us at polematters@gmail.com 

If you believe your data protection rights have been violated, you may lodge a complaint with your local data protection authority, such as the CNIL in France (www.cnil.fr).

6. Cookies

We use cookies to collect Device Information and to improve your browsing experience. You can control cookies through your browser settings or through the cookie banner displayed when you first visit our Site.

What are cookies?

Cookies are small data files stored on your device when you visit our website. They may be session cookies (expire when you close your browser) or persistent cookies (remain until deleted or expire).

Types of cookies we use:

  • Strictly necessary cookies – required for the website to function (e.g., shopping cart).

  • Performance cookies – help us understand how visitors use our website.

  • Functional cookies – remember your preferences.

  • Advertising cookies – used to deliver relevant ads and measure campaign performance.

Managing cookies

You can control or delete cookies through your browser settings. You can also refuse non-essential cookies using the banner displayed on your first visit.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices or if you have questions, please contact us by email at polematters@gmail.com