Shipping policy

• Processing and shipping times:
  Orders are typically processed and shipped within 3 to 7 business days, depending on the suppliers.

• Estimated delivery times:
  • Mainland France: approximately 5 to 15 business days
  • Europe: approximately 7 to 21 business days
  • International: approximately 10 to 30 business days

These times are estimates and may vary depending on carriers and suppliers.

• Shipping fees:
  Shipping costs are automatically calculated at checkout based on weight, destination, and the shipping method offered by the supplier.

• Order tracking:
  A tracking number will be provided once your order is shipped by the supplier so you can track its progress.

• Delivery issues:
  If you experience delays, loss, or damage, please contact us at polematters@gmail.com. We will assist you and coordinate with the supplier to resolve the issue.

• Taxes and customs:
  For international orders, customs fees, taxes, or import duties may apply and are the responsibility of the customer.